Tanel 360° Warranty Information
WHAT'S YOUR WARRANTY AND RETURN POLICY?
(SHOES, EQUIPMENT BAGS, APPAREL, ACCESSORIES)
WITHIN 30 DAYS OF PURCHASE – ITEM IS NEW/UNUSED: If you are not 100% satisfied with your purchase, you may return it for a full refund (excluding shipping charges) if purchased directly from TANEL® 360°®. Call (1-866-826-3536) or email us (firstname.lastname@example.org) to obtain a Return Authorization number BEFORE you return the item. When you have that number, fill out the Exchange & Return form found on our website: http://www.tanel360.com/shipping-returns. If you did not purchase your item directly From Tanel®, please contact the retailer from whom you purchased it.
TANEL®360°® OFFERS A 60 DAY WARRANTY ON ITS PRODUCTS – IF YOU BELIEVE YOU HAVE A DEFECTIVE ITEM:
Please contact us as soon as possible by phone (1-866-826-3536) or email (email@example.com). We may ask you for specific information about the defect and request that you send us a digital picture(s) of the problem area via email (If you can provide a clear digital image or two, you may not have to return the item for inspection.). Each case will be evaluated as to whether the damage was due to (1) normal wear and tear, (2) a manufacturing defect, (3) usage or wear for which the item was not designed - or a combination of these factors. We are almost always able to come to a mutually agreeable adjustment – ranging from a discount on a new item to (in some cases) full replacement at no cost to the customer.
IF A DEFECT COMES TO LIGHT AFTER THE 60 DAY GUARANTEE PERIOD,
we still want to hear from you. We strive to be fair in these situations and are willing to evaluate each case on its merits; we want to keep you as a satisfied customer, while continuing to improve the quality of our products.