Tanel360 F.A.Q.

The following questions about Tanel 360° are offered to assist our valued customers. If you do not find the answer you are looking for, please don’t hesitate to email us at info@tanel360.com.

1) WHAT IF MY SIZE OR COLOR PREFERENCE IS NOT AVAILABLE TO PURCHASE ON THE WEBSITE?
All of our current stock is displayed on the website. If you do not see what you are looking for, it's no longer available to purchase. If you have questions please inquire by email to info@tanel360.com.

2) WHAT MAKES TANEL® 360°® SHOES DIFFERENT FROM OTHER ATHLETIC FOOTWEAR?
The patented Tanel 360° circular cleat pattern is unique, as is our Spiderflex™ technology on the Rev-D line of cleats.  The main advantage you have with Tanel is the actual shape of our cleats. The unique diamond shape (or hexagonal on the Rev-D) allows the cleats to more easily cut into the playing surface when the athlete pivots.  Our 14 point cleat, 10 point Spiderflex perimeter cleat, and our 61 point turf pattern disperses your weight evenly, thereby relieving uncomfortable cleat pressure when compared to other cleat patterns on the market.

3) WHAT ABOUT SIZE?  ARE YOU GOING TO MAKE CLEATS IN WIDER WIDTHS?
All of our men’s and women’s shoes are manufactured to a ‘standard’ width.  For a foot slightly wider than that, we can recommend that the customer order up a half size - that will result in a bit more room width-wise.

4) HOW CAN I ORDER?
Tanel makes it easy for you to place your order:

1.    Online at www.Tanel360.com, using Visa, Mastercard,  Discover or American Express – available 24 hours a day, 7 days a week.
2.    Call 763-445-9190 between the hours of 9:00am and 4:00pm Central Time, Monday through Friday, and order using your Visa, Mastercard, Discover or American Express card.  Sorry, we do not accept COD orders.

5) WHAT'S YOUR WARRANTY AND RETURN POLICY? (SHOES, EQUIPMENT BAGS, APPRAEL, ACCESSORIES)

RETURN
WITHIN 30 DAYS OF PURCHASE:
See Returns & Exchanges for more information.

60 DAY WARRANTY – IF YOU BELIEVE YOU HAVE A DEFECTIVE ITEM:
Send us an email, within 60 days of purchase, to info@tanel360.com.  Please provide your name and order number along with a description of the issue.


IF A DEFECT COMES TO LIGHT AFTER THE 60 DAY GUARANTEE PERIOD, we still want to hear from you.  We strive to be fair in these situations and are willing to evaluate each case on its merits; we want to keep you as a satisfied customer, while continuing to improve the quality of our products.

6) HOW SOON WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO RECEIVE?
All products are shipped within 24 hours – most often the same day if the order is received by 2:00 PM Central time. Most orders shipped to addresses in the USA will be delivered within 2-5 business days. Orders 

7) HOW DO WE QUALIFY FOR TEAM DISCOUNTS?

Please send an email to info@tanel360.com and include what items and quantities you are looking to purchase and we can provide you with a quote.


8) HOW WILL I KNOW THE STATUS OF MY ORDER?
Once your order has been placed, you will receive an email confirmation. Upon shipment of the order, you will receive an email with your tracking number.


9) WHAT ABOUT SALES TAX?
Sales tax is charged only on orders shipped to an address in the state of Minnesota. Minnesota State law requires that we charge sales tax on all Minnesota taxable items included in the order.  This sales tax will be identified on your order confirmation or invoice and is included in the total purchase price.

10) WHAT KIND OF SECURITY DO YOU HAVE?
The Tanel 360° online store is built using a hosted software solution called Magento (www.magento.com), a leading software-as-a-service provider with industry standard security including full PCI compliance, constantly running McAfee Secure protocols, and Secure Socket Layer Technology (SSL) for their hosted secure server environment. Magento hosts its software at a state-of-the-art Internet Data Center. The facility is monitored 24/7 and has multiple backbone connections to ensure up time. Magento is guaranteed 100% uptime. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, which ensures your information remains private and protected.

11) DO YOU HANDLE INTERNATIONAL ORDERS?
Yes, order online at www.tanel360.com.

12) DOES TANEL SPONSOR TEAMS?
Sorry, we do not currently sponsor teams.

13) CAN I PICK UP MY SHOES OR EXCHANGE MY SHOES IN PERSON AT THE TANEL WAREHOUSE?
For special requests on returns and exchanges please email info@tanel360.com
, or call us at 763-445-9190. We will do our best to accommodate you.

14) CAN I ORDER A CATALOG OR BROCHURE?
Sorry, we do not currently have a catalog or brochure.