WHAT'S YOUR WARRANTY AND RETURN POLICY?
SHOES AND APPAREL
TANEL 360® offers a 60 day guarantee on its products.  If you are not 100% satisfied with your purchase, you may return a new/unused item for a full refund (excluding shipping charges) if purchased directly from TANEL 360®.  We cannot refund or exchange shoes that have been worn outside.

TANEL LARGE EQUIPMENT BAGS
TANEL 360® offers a 1 YEAR GUARANTEE on its gear bags (BatPack, Shoulder Bag, and Wheel Bag).  If you are not 100% satisfied with your purchase, you may return a new/unused item for a full refund (excluding shipping charges) if purchased directly from TANEL 360®.  We cannot refund or exchange bags that have been submitted to outside use.

Call (1-866-826-3536) or email us (info@tanel360.com) to obtain a Return Authorization number BEFORE you return the item.  When you have that number, fill out this form.

If you feel you may have a DEFECTIVE ITEM, please contact us as soon as possible (within 60 days of purchase) by phone (1-866-826-3536) or email (info@tanel360.com).  We may ask you for specific information about the defect and request that you send us a digital picture(s) of the problem area via email (If you can provide a clear digital image or two, you may not have to return the item for inspection.). 

If a defect comes to light after the 60-day warrantee period (shoes and apparel), or 1 Year (gear bags), we still want to hear from you.  We strive to be fair in these situations and are willing to evaluate each case on its merits; we want to keep you as a satisfied customer, while continuing to improve the quality of our products.

Post Purchase Packet >