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01) WHAT MAKES TANEL 360® SHOES DIFFERENT FROM OTHER ATHLETIC FOOTWEAR?
The patented Tanel 360°® circular cleat pattern is unique, as is our Spiderflex technology on the Rev-D line of cleats. The main advantage you have with Tanel is the actual shape of the cleats. The unique diamond shape (or hexagonal on the Rev-D) allows the cleats to more easily cut into the playing surface when the athlete pivots. Our 14 point cleat, 10 point Spiderflex perimeter cleat, and our 61 point turf pattern disperses your weight evenly, thereby relieving uncomfortable cleat pressure when compared to other cleat patterns on the market.
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02) WHAT ABOUT SIZE? ARE YOU GOING TO MAKE CLEATS IN WIDER WIDTHS?
All of our men’s and women’s shoes are manufactured to a ‘standard’ width. For a foot slightly wider than that, we can recommend that the customer order up a half size - that will result in a bit more room width-wise. We’d like to make a wider line of cleats, but with only about 12% of the market going with wide shoes, the cost of new molds is unfortunately not justified for us right now (we’re a relatively small company). As we grow, we hope that will change.
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03) HOW CAN I ORDER?
If there is no retailer in your area you can order in any of the following ways:
- On-line at the TANEL STORE using Visa, Mastercard or Discover – available 24 hours a day, 7 days a week.
- Mail your order with a personal check (we will ship upon verification of funds) or with a money order or cashier’s check to:
Tanel 360®
750 2nd Street NE, Suite 360
Hopkins, MN 55343
- Fax your Tanel order form with your Visa, Mastercard or Discover number to (952) 224-2998.
- Call our TOLL FREE 866-TANEL360 (866-826-3536) between the hours of 8:00am and 5:00pm Central Time, Monday through Friday, and order using your Visa, Mastercard or Discover card.
Sorry, we do not accept COD orders.
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04) WHAT'S YOUR WARRANTY AND RETURN POLICY?
SHOES AND APPAREL
TANEL 360® offers a 60 day guarantee on its products. If you are not 100% satisfied with your purchase, you may return a new/unused item for a full refund (excluding shipping charges) if purchased directly from TANEL 360®. We cannot refund or exchange shoes that have been worn outside.
TANEL LARGE EQUIPMENT BAGS
TANEL 360® offers a 1 YEAR GUARANTEE on its gear bags (BatPack, Shoulder Bag, and Wheel Bag). If you are not 100% satisfied with your purchase, you may return a new/unused item for a full refund (excluding shipping charges) if purchased directly from TANEL 360®. We cannot refund or exchange bags that have been submitted to outside use.
Call (1-866-826-3536) or email us (info@tanel360.com) to obtain a Return Authorization number BEFORE you return the item. When you have that number, print out this form (click here for copy of Return/Exchange Form), fill it in and put a copy in the box when you return the item to us.
If you feel you may have a DEFECTIVE ITEM, please contact us as soon as possible (within 60 days of purchase) by phone (1-866-826-3536) or email (info@tanel360.com). We may ask you for specific information about the defect and request that you send us a digital picture(s) of the problem area via email (If you can provide a clear digital image or two, you may not have to return the item for inspection.).
If a defect comes to light after the 60-day warrantee period (shoes and apparel), or 1 Year (gear bags), we still want to hear from you. We strive to be fair in these situations and are willing to evaluate each case on its merits; we want to keep you as a satisfied customer, while continuing to improve the quality of our products.
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05) HOW LONG WILL MY ORDER TAKE AND WHAT DO YOU CHARGE FOR SHIPPING?
All products, unless backordered or sold out, are shipped within 48 hours of receiving the order.
We use DHL for shipments weighing more than 2 pounds to destinations within the contiguous 48 States. Choices are:
- Ground Service (typically 2 to 6 business days depending on location)
- 2nd Day Air (not available to all locations)
- Next Day Air (not available to all locations)
We use the United States Postal Service for:
- All shipments to Alaska, Hawaii, Military Mail destinations (APO and FPO), and international destinations. (either “Priority” service or “First Class” service when available)
- Light weight shipments (2 lbs or less) within the contiguous 48 states. (“First Class” service)
Typical shipping/handling charges for a single pair of shoes (between 2.5 and 4 pounds shipping weight):
Via DHL within the U.S., excluding Alaska and Hawaii:
- Ground) Rate- $7.95
- 2nd Day Air Rate - $17.95
- Next Day Air Rate - $37.95
Via USPS to Alaska and Hawaii - $27.95 (“Priority” Mail service)
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06) WHAT ABOUT TEAM DISCOUNTS?
If you order 4 to 7 pair, you will receive a 10% discount. By ordering 8 or more pair, you will receive a 20% discount. To see our current team discount pricing programs, follow the links below:
Men’s team discount programs: [ download pdf - click here ]
Women’s team discount programs: [ download pdf - click here ]
Contact us via email for additional information, or call our toll-free number to speak to a team specialist.
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07) WHEN WILL NEW PRODUCTS BE AVAILABLE? HOW DO I FIND OUT ABOUT THEM?
Join Our Email List
Join our General Email list and we'll keep you up to date on all Tanel special promotions and product news.
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08) HOW WILL I KNOW THE STATUS OF MY ORDER?
Simple Order Tracking for DHL shipments
(sorry, no tracking available for USPS shipments)
Once your order has been placed, you will receive an email confirmation with your order number, the item description and the price you paid for it, including shipping. Upon shipment of the order, you will receive a second email with the DHL tracking number. You can use this number to learn the status of your order by simply visiting DHL’s website here or by calling their toll-free number 1-800-225-5345.
[ Click here to track your shipment ]
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09) WHAT ABOUT SALES TAX?
Sales tax is charged only on orders sent within Minnesota. Minnesota State law requires that we charge a sales tax (6.5%) on Minnesota taxable items (including shipping/handling) included in the order. This sales tax will be identified on your order confirmation or invoice and is included in the total purchase price.
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10) WHAT KIND OF SECURITY DO YOU HAVE?
We use the Thawte secure server, currently one of the best on the market. It supports industry-standard 256-bit SSL. All on-line transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, which ensures your information remains private and protected.
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11) DO YOU HANDLE INTERNATIONAL ORDERS?
Email us for current status at info@tanel360.com.
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12) DOES TANEL® SPONSOR TEAMS?
While we don't enter into direct sponsorship arrangements, we invite you to
let us participate in your team's success through our buy-in programs. We
make this program available to a limited number of teams in each state.
The details of the available team discount programs can be downloaded at the following links:
Men’s team discount programs: [ download pdf - click here ]
Women’s team discount programs: [ download pdf - click here ]
We're always open to forming relationships with outstanding organizations that have just become aware of the TANEL 360 Brand or teams that have been buying our products for years and have
never done a team deal.
To be considered for the “team discount program”, send us your team information, photos, and indicate what experience you have had with Tanel® in the past.
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13) CAN I PICK UP MY SHOES OR EXCHANGE MY SHOES IN PERSON AT THE TANEL WAREHOUSE?
For special requests on returns and exchanges please email info@tanel360.com, or call our toll-free number 1-866-826-3536.
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14) CAN I ORDER A CATALOG OR BROCHURE?
Email us at info@tanel360.com for catalog request and we will send one out. Remember to supply complete name and mailing address.
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